We invite you to join the WWP Vacation Rental Program. WWP will make renting your home easy & Profitable!
What will you get from renting your home with WWP Vacation Rentals?
- 24/7 Property Management: Let us be your eyes and ears on the Island. Our Owner and Property Manager are full-time Island residents, and we will put our local expertise to work for you.
- In-House Marketing: WWP’s award winning marketing includes a custom Island map, digital presence, social media, print advertising, a fully responsive website and more.
- Commercial Linen Service: Don’t worry about renters damaging your personal towels and sheets. We will provide bathroom and bedroom linens. All WWP linens are washed at our facility on Merchants Row.
- Damage Protection: WWP carries accidental damage protection to ensure that you won’t have unforseen costs due to damage from renters in your home.
- Guest Experience: Since 2011, we have held an average guest experience rating of 4.7 out of 5 stars. Ratings are based on experience, home cleanliness, customer service and more.
- WWP Island App: Our app is available for renters to download after booking their stay. Your guests can access rental home info, submit maintenance requests, look for Island events and more.
Frequently Asked Questions
Do you offer the option to receive prepayments prior to the guest departure?
No. While we understand that NCREC law allows a percentage to be paid in advance to an owner, it is WWP policy to send payment on the 15th of each month for rents earned in the preceding month. This allows the opportunity for funds to be in your account for any invoices needing to be reconciled, or will cover if something happens in the home that causes a renter to have to move to another unit.
Where do your guests come from?
The three largest NC cities that visit Bald Head Island are Charlotte, Raleigh/Durham and the Triangle. Other states that frequent BHI include Virginia, South Carolina, Ohio, Georgia and the Northeast Region.
How do you market my property?
One of the biggest compliments that we receive is repeat vacationers. Wendy Wilmot Properties has been promoting Bald Head Island, North Carolina since 2005, and providing rental experiences for vacationers since 2011. We are proud that over 85% of our homes have repeat clients. We have developed a trusted bond with many of our vacationers who come back year after year and stay with WWP! We promote our vacation rentals in many ways. Our recently renovated, interactive and intuitive website helps patrons to locate us easily and choose the vacation home that is a best fit for their needs. Our years of experience on Bald Head Island and out unique approach to renting our homes sets us apart from the competition. You will find Wendy Wilmot Properties vacation rentals in print advertising and direct mail campaigns. We send personal notes to past renters when a new home comes into our program as a way of introducing past clients to new management of the home and inviting them to come and enjoy more service. Continual social media feeds 52 weeks a year. Individual listing on VRBO.com (at no additional cost to owner!). Inclusion in our WWP app distributed via “Glad To Have You”. Coming in 2017: Also, coming in 2017, our rental properties will also be featured on Leading RE. We are exclusive members of LRE for the Bald Head Island territory, so your home will not compete against other companies on LRE! Top this off with an expanded and ever-improving web presence as we strategically time advertising online with Google/Facebook ad-words campaigns and web directory listings. We strive to keep your property in the spotlight!
How do I reserve my property for my personal use?
WWP makes it easy to block off personal time in your home for you or personal guests! Our preference is a phone call or detailed email. This helps us to find out how you want to handle cleaning, clubs, etc. You may also access the WWP Owner Web services and reserve your property any time you wish. In your Owner Web service, you will be able to log into your home’s private info center and see your rental status at anytime, including statement histories, bookings, upcoming booking status, etc.
How do guests reserve my property?
We make booking your home a piece of cake! With online booking available 24/7, our rental inventory is available to view anytime, 365 days a year. In addition to our website, our properties can also be booked via VRBO.com. Each of our homes include this service and we leverage the full benefit of being VRBO members. Also, coming in 2017, our rental properties will also be featured on Leading RE. We are exclusive members of LRE for the Bald Head Island territory, so your home will not compete against other companies on LRE! More importantly, no matter how your guests book their stay, they will always be greeted with a personal call via our skilled and highly personable reservationists. We believe that it’s the “personal touch” is what keeps our return renter rate at such high levels!
What are your check-in & check-out procedures?
Check-in time for our guests as well as owners and their guests is 4:00 PM. Check out time is 10:00 AM for all guests. All rental home information is available through the WWP app. On there your guests will be able to access information such as the WIFI password and submit fix-it requests.
How do I receive my rental income?
One of two ways. We provide your statements either by electronic mail &/or by traditional postal service. Our Trust Account Specialist processes the owner’s statements on or before the 15th of the month for transactions in the prior month. For example, We would send you the statement for Jan 1 – 31 on or before Feb 15. Any rental income shall be mailed via check. After the end of a rental year, you shall receive a full P&L package with your 1099 tax information and comprehensive year to date final owner statement.
How are maintenance problems handled?
We have an in-house maintenance department that will process all maintenance issues. The maintenance coordinator and/or the maintenance manager will keep you advised when major repairs are needed. When a problem arises, we check our records to see if you have any maintenance instructions and call the appropriate contractor to address the repair if the issue is beyond our scope of servicing. Any necessary charges for those repairs, should they be beyond the parameters set forth in the Annual Maintenance Agreement, will be included with your statement.
Who do I talk to if I have a problem?
As your business partners, we are here when you need us! Please call the office at 910-470-0000, or email us at managers@wwpBaldHead.com to speak with the Property Manager.
Please review our rental information and policies below. Should you have questions, please contact our office at 910.470.0000.
Cancellations & Refunds
Check In & Out
Damage Waiver & Security Deposits
Deposits & Payments
Ferry & Tram Information
Furnishing & Equipment
How To Pack
Lost & Found
Minimum Stay Requirements
CANCELLATIONS AND REFUNDS
(A) Cancellation by Tenant must be in writing. In the case of an emergency cancellation made orally, written documentation must be presented as soon as possible. Cancellation of a reservation shall be deemed a material breach by Tenant and no refunds will be made unless the Property is re-rented for the full rental term at the same rental rate. In the case of such re-rental, monies paid or deposited by Tenant will be refunded, less an administrative fee of $100.00 that will be disbursed to WWP, but if the Property is not re-rented, no refunds will be made. If the Property is re-rented for less than the full term and/or full rate, the difference between Tenant’s rental obligation and the amount of the re-rental will be disbursed to WWP from monies paid or deposited by Tenant, to defray the actual damages suffered by WWP as a result of Tenant’s breach and the balance of the monies (if any) will be refunded to Tenant.
(B) Tenant acknowledges that WWP offered Tenant the opportunity to purchase trip cancellation and interruption insurance through the Travel Insurance “TGTI” program of Travel Guard Insurance and that this insurance coverage was available for Tenant to review, consider and purchase for a period of twenty-one (21) days after Tenant’s reservation was made. Such insurance coverage (or a similar policy) shall be Tenant’s sole recourse for cancellation of reservation more than twenty-one (21) days after reservation date or within forty five (45) days in advance of arrival.
(C) No refunds or rental rate adjustments will be made for malfunction of air conditioners, hot tubs and/or hot tub equipment, pools and/or pool equipment, televisions, electronics, appliances, golf carts, phone, internet or cable outages, or the like. Tenant should, however, notify WWP immediately if any of the above circumstances arise and every reasonable effort will be made to make repairs and resume service. WWP cannot predict the location of construction activity on the Island and may not be able to inform Tenant at the time reservation is made whether the Property is near a construction site. WWP will not make refunds due to construction activity. No refunds will be given for transportation, parking costs, or ferry tickets.
(D) Breach (violation of any terms or conditions of this Agreement) by Tenant or any member of their party may terminate this Agreement and Tenant shall be subject to eviction in accordance with Paragraph 14 herein, the North Carolina Vacation Rental Act, and the Policies and Procedures as set forth in publications and on the website of Wendy Wilmot Properties, LLC.
Tenant agrees that the maximum number of occupants of the Property shall not exceed the occupancy listed for the Property on page 1 of the Vacation Rental Agreement. An occupant is considered to be any one person four (4) years of age or older. Failure of Tenant to adhere to the maximum number of occupants shall result in a charge to Tenant of an additional $1000 per person for each occupant over maximum, shall be deemed a material breach, and may be considered just cause for expedited eviction. WWP shall be entitled to charge Tenant’s credit card account for said additional rent, as well as actual damages suffered as a result of Tenant’s breach.
CHECK-IN AND CHECK-OUT INFORMATION
Check-in is 4:00 PM and check-out is 10:00AM. Early arrivals and/or late departures will be subject to a fee of no less than one (1) day’s additional rent. Failure of Tenant to vacate the Property by check-out time or arrival prior to check-in time shall result in a charge to Tenant of an additional day of rent, shall be deemed a material breach, and WWP shall be entitled to charge Tenant’s credit card account for said additional rent as well as actual damages suffered as a result of Tenant’s breach.
Tenants are required to secure reservations for use of the trams, which take guests and their luggage to/from the homes. Tram seats fill up very quickly for the peak summer season and holidays, as tram seating capacity is far less than the capacity for the ferry. We cannot accommodate early arrival and late departure requests. While selecting your departure ferry for the end of your stay, please remember that trams will arrive to pick you up from your rental home 30-45 minutes prior to your scheduled ferry time leaving the Island. Tenant is required to send WWP a confirmation for booking on arrival and departure trams within 30 days of booking unit. Please note, there are currently no alternative methods of transportation available to and from ferry. Tenants shall not drive carts from unit and leave at ferry or anywhere near ferry terminal. Any towing or retrieval costs resulting from such shall be the responsibility of the tenant. Golf carts must be left at the Property and properly plugged in upon departure from the Property or additional administrative and/or towing charges may be incurred by Tenant.
The check-in time indicates ferry departure from Deep Point Ferry Terminal. It is advisable that guests arrive at Deep Point at least 45 minutes prior to scheduled check-in time to allow time for the purchase of ferry tickets from the ferry ticket window, parking and any security processing. Upon arriving at Deep Point Marina, drive directly to the ferry terminal, place baggage on the luggage racks and proceed to an available parking lot. When entering a parking lot, a parking ticket will be issued. You will pay for parking upon exiting the lot at the end of your stay. Rates are $10 a day during the summer, $8 in the off season. The check-out time listed on the Rental Confirmation indicates ferry departure from the island.
No refunds, rental adjustments, or other allowances will be made for late arrival at or early departure from Tenant’s accommodations due to tram scheduling or disruption of ferry schedule.
DAMAGE WAIVER & SECURITY DEPOSIT
Accidental Damage Protection – The Administrative Fee for the Property, as set forth in the Vacation Rental Agreement, includes a premium paid for Accidental Damage Protection (“ADP”). Accidental Damage Protection (“ADP”) is provided by WWP and is included in your reservation in lieu of a security deposit. Subject to the provisions of the policy the maximum benefit is either $3,000.00 or $5,000.00 depending upon the property. Accidental damage protection is included for any damages or accidents, subject to exclusions and limitations that occur to the premises during your rental period.
Tenant understands and agrees that any damage to the Property, its furniture, furnishings, appliances, vehicles, or equipment, or any missing property, must be reported to WWP immediately, but in no event later than twenty-four (24) hours after Tenant check-out. Failure to timely report damage or missing property may result in denial of coverage under the ADW and Tenant shall be personally liable for the full cost of repair or replacement. If unreported damage or missing property is discovered at or immediately after Tenant’s departure from the Property, or if a claim for damage or missing property under the ADW is denied for any reason, or if the cost of repair or replacement of damage or missing property exceeds the maximum benefit under said ADW, then in any of those cases, Tenant will be responsible for the difference and WWP shall be entitled to charge Tenant’s credit card account for said additional charges as well as actual damages suffered as a result of Tenant’s breach. Note: ADW does not cover theft or purposeful and malicious damages.
DEPOSITS AND PAYMENTS
A deposit of approximately 50% of the total amount due, including all rent, applicable fees and taxes, shall be paid by Tenant at the time of booking of reservation unless other arrangements are agreed to by WWP, but no later than seven (7) days after booking date. Reservations must be paid in-full no later than forty-five (45) days in advance of arrival. Reservations made fewer than forty-five (45) days in advance of arrival require payment in-full at time of reservation.
Accepted methods of payment include MasterCard, Visa, Discover, electronic check, personal check or cash. All checks must be issued in U.S. funds and drawn on a bank that operates within the U.S. Federal Reserve System. A $35 fee will be assessed on all returned checks. Please do not send credit card information through an email or leave credit card information on a voice mail.
FERRY & TRAM INFORMATION
The ferry is located at Deep Point Ferry Terminal, 1301 Ferry Road, SE, Southport, N.C. Guests are required to secure reservations for use of the trams, which take guests and their luggage to/from the homes. Tram seats fill up very quickly for the peak summer season and holidays, as tram seating capacity is far less than the capacity for the ferry. While selecting your departure ferry for the end of your stay, please remember that trams will arrive to pick you up from your rental home 30-45 minutes prior to your scheduled ferry time. Please note, there are currently no alternative methods of transportation available to and from ferry. Tenant is required to send WWP a confirmation for booking on arrival and departure trams within 30 days of booking Property. Tram reservations should be made by calling 910.457.5003 or online at www.baldheadislandferry.com. Please note: vehicles taller than nine feet will not be able to drive to the lower level at the ferry terminal. Download driving directions or navigate to Deep Point Marina.
FURNISHINGS AND EQUIPMENT
All rental accommodations have fully equipped kitchens, washers and dryers, vacuum cleaners, color TV, central heat and air conditioning, telephones, cribs (generally pack & plays), high chairs, bath towels, bed linens and the use of an electric cart(s). Other items such as beach chairs, beach umbrellas, boogie boards and bicycles may be rented on the island. Linens for cribs and sleeper sofas must be requested when reservation is made. Each unit has one or more electric golf cart(s). Complimentary initial supplies of cleaning products, paper towels, bath tissue and soap are provided at check-in. Additional supplies can be purchased at the Maritime Market. Locked closets are maintained by homeowners for personal use. Please respect these areas.
Accommodations are thoroughly cleaned before each guest’s arrival. Additional housekeeping services can be requested at a special rate, based on availability. Reservations of two weeks or more in duration may receive a change of linens. Tenant shall be personally responsible and Tenant’s credit card may be charged for the cost of extraordinary cleaning services provided to the Property and to the furniture, furnishings, flooring, fixtures and finishes located or installed therein, if and to the extent such cleaning is necessitated by the intentional, careless or negligent act(s) of Tenant or Tenant’s guests, Pets or invitees, including (but not limited to) extraordinary cleaning services necessitated by a party, event, or function held at the Property.
HOW TO PACK
Bald Head Island’s baggage handling system is similar to that of an airline, so guests should pack as if they were flying to their destination and exercise restraint in what they choose to bring. Please note that a crib and high chair are provided in each accommodation upon request, and other items such as beach chairs, beach umbrellas, boogie boards and bicycles may be rented on the island. When guests arrive at the mainland ferry terminal, they should place their baggage on the baggage racks, and notify an outfitter. Nametags are required on all luggage and boxes, and are available at the ferry terminal. Please limit luggage to no more than three checked pieces and two carry-on pieces per person. Loose items such as open-top bags or boxes, grocery bags, Styrofoam coolers, jackets, shoes, tennis racquets, surfboards or fragile items such as video cameras must be hand-carried. Such items may be subject to security screening. Golf bags must have top hoods in place or be in an enclosed protective cover. Large, bulky items such as bicycles or kayaks will require a Special Cargo Ticket that can be purchased for an additional fee at the lower level ticket window at Deep Point Ferry Terminal. These special cargo items will not be transported in trams due to size, sharp edges and/or grease. Cargo space on the ferries is constrained; therefore, it is possible that during peak periods cargo items will not be transported on the same ferry as passengers. Every effort will be made to transport special cargo within six hours of the guest’s ferry time. Special cargo may be claimed at the island ferry terminal and transported by the owner using a golf cart provided with the accommodations. Expensive bicycles are discouraged on the ferry system as they can become damaged in transit. Please note: Wendy Wilmot Properties accept no liability for bicycles damaged in transit. Download Helpful hints on How to Pack for your trip to Bald Head Island.
LOST & FOUND
Although we cannot be held responsible for items left behind, we do make every effort to locate and return them to you. Please contact our office at 910.470.0000 or by emailing firstname.lastname@example.org. Once we receive your credit card information items found will be sent via UPS. Unclaimed items will be donated to local charities after thirty days.
MINIMUM STAY REQUIREMENTS
There is a three-night minimum on most WWP homes in the off season, with select homes having a two-night minimum. There is a seven-night minimum during the summer season. Some homes have a seven-night minimum year-round. Please inquire as to the particulars.
Accommodations designated “dog-friendly” require payment by Tenant of a minimum of a $300.00 non-refundable fee for a maximum of two (2) dogs depending on Owner approval, plus any charges incurred for additional housekeeping services and applicable taxes. Tenant must abide by any dog limitations imposed for the Property. Otherwise, no dogs or other pets are allowed in or on the Property, and violation of this provision shall be deemed a material breach by Tenant. If a dog or other pet is found in or on the Property, WWP may cancel this agreement and recover possession of the Property, and/or may charge Tenant or Tenant’s credit card a fee of $1,000.00 per dog or other pet. In such circumstances, no rent monies will be refunded, but will be disbursed to WWP to defray actual damages suffered as a result of Tenant’s breach. The provisions of this paragraph shall not apply to bona fide service animals required by Tenant, or a member of Tenant’s family. Note: ADW shall not apply to damages done by pets in a property not designated as dog-friendly. In such a case, damages will be the sole responsibility of the Tenant. Please note that pets are not allowed inside the passenger cabin of any Bald Head Island ferry.
Descriptions of accommodations are based, in part, upon information provided by the owners of the premises described. Wendy Wilmot Properties has endeavored to ensure the accuracy of this information; however, we cannot be responsible for misinformation or typographical errors. All prices, fees, specifications, configurations and availability are subject to change without notice.
Rates displayed include accommodations, damage waiver insurance, departure cleaning and temporary membership to the Bald Head Island Club. Total charges upon booking include optional travel insurance and taxes. Dog fees may apply if bringing a dog to a designated dog-friendly home. Optional temporary membership to the Shoals Club (if home offers Shoals) will be paid directly to the Shoals Club by the guest. Golf fees, ferry and parking are not included in rental rates.
Reservations may be made by calling 910.520.3511, or visiting www.BestOfBaldHead.com. Future year reservations are tentative and are subject to changes in rates and availability. Renters must be at least 24 years old. Please be sure to inform our agency should anyone in your party have special needs. A signed rental agreement and a 50% deposit are necessary for confirmation of stay.
The Village of Bald Head Island is an incorporated municipality, and ordinances are in place to protect the Island and its inhabitants. Information about Village ordinances pertinent to your visit and activities can be found in the in-room directory provided in each rental accommodation or by contacting the Village at 910.457.9700. Please note: Grilling is restricted on wooden decks, patios and under houses. Propane gas grills are generally permitted, but some communities restrict grilling entirely. Please check with your rental relations coordinator for further information about grilling. Please also note: Electric golf carts are not toys, and their misuse can lead to serious adverse consequences. They are subject to all laws and ordinances applicable to operation of a motor vehicle on a public road, including the requirement that operators must possess a valid driver’s license, be at least 16 years old, and not under the influence of alcohol or drugs. Be sure to read and follow all instructions provided in the vehicle and the in-room directory for golf cart operation, including the precautions suggested for the safety of drivers and passengers. Whether biking, hiking, swimming or riding, please take care and make this a safe vacation trip for you and your family on Bald Head Island.
If hurricanes or other extreme weather conditions occur, the Village of Bald Head Island may declare a state of emergency, or voluntary or mandatory evacuations. During each phase of alert levels, the Village of Bald Head Island informs the community on their Island TV channel #3 and on their website at www.villagebhi.org. In the event that Bald Head Island is threatened by a tropical storm or hurricane during your vacation, Wendy Wilmot Properties will also keep you informed through phone calls and emails. Hurricane season occurs each year between June 1 and November 30. Wendy Wilmot properties does not offer refunds as a result of trip interruption. Travel protection insurance (“TGTI” coverage through Travel Guard Insurance) is strongly encouraged.